Returns & Refund Policy

Last updated: {{ Month Year }}

1. Overview

This Returns & Refund Policy applies to purchases made from {{ Company Name }} via {{ Website URL }}.

If you are a consumer in the United Kingdom, your rights are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Your Right to Cancel (14-Day Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

The cancellation period expires 14 days after the day you receive the goods.

To exercise your right to cancel, you must inform us of your decision by contacting:

Email: {{ Contact Email }}

You may use a clear written statement (email is sufficient).

3. Returning Goods

If you cancel your order, you must return the goods to us within 14 days of notifying us.

Items must be:

• Unused
• In original packaging
• In resalable condition

You are responsible for the cost of returning the goods unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

4. Refunds

Once we receive the returned goods and inspect them, we will process your refund within 14 days.

Refunds will be made using the same payment method used for the original transaction.

We may reduce the refund amount if the goods show signs of use beyond what is necessary to inspect them.

Original delivery costs will be refunded at the standard delivery rate (if applicable).

5. Faulty, Damaged or Incorrect Items

If your item is:

• Faulty
• Damaged
• Not as described

Please contact us within 30 days of receipt.

Under the Consumer Rights Act 2015, you may be entitled to:

• A repair
• A replacement
• A full refund

We will cover reasonable return postage costs for faulty or incorrect items.

6. Items Not Eligible for Return

The following items cannot be returned unless faulty:

• Personalised or custom-made goods
• Perishable goods
• Sealed goods not suitable for return for hygiene reasons once unsealed
• Digital downloads once access has begun

7. Exchanges

If you would like to exchange an item, please contact us. Exchanges are subject to stock availability.

8. Contact Us

If you have any questions about returns or refunds, please contact:

{{ Company Name }}
Email: {{ Contact Email }}
Address: {{ Business Address }}